Help and support
Please check this page to see if your question has already been answered.
We have answered some of the most common questions below.
If you need to contact us about an order please follow the instructions on our contact us page which will guide you through the process as quickly as possible.
If you want to ask for support with a ReefX® product then open a new support ticket. You will need to register with this website to open a new ticket and if you are logged in you can check its status from the My support tickets option on the Support menu.
You can search these frequently asked questions using the search box on the right.
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Interfaces and controllers
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Orders and shipping
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Returns and warranty
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Software
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Interested in our policies?
We have created some simple documents that set out how we deal with you, and the standards we hold ourselves to.
We believe in full transparency so you know exactly what to expect from us. In return we ask for certain things from you, such as respsonsibly using our website and agreeing to our refunds and warranties policy before purchasing from us.